Blog | January 26, 2018

Watch Our New Building go up in Record Time (Lapse)

If only it had really gone this quickly! Well, we are almost there, so take a peek and see our new building go up in 9 seconds!

Blog | January 18, 2018

Louie Foster Attends ASAP and Shares Automation Ideas and Latest LTC Trends

Louie Foster, Integra’s Executive Director of Product Management, last week attended the American Society for Automation in Pharmacy (ASAP) 2018 Annual Conference, in Naples, FL. The focus this year was how technology can be applied to the world of pharmacy.

Conferences like ASAP are extremely valuable to the Integra team providing education on developing pharmaceutical trends and issues and insight into innovative integration methods. Louie found the show extremely valuable and gave us some insight into his experience at ASAP.

“As always, Doug Long’s presentation on pharmacy trends was very eye-opening. I specifically liked the presentations this year because they brought light to finding alternative revenue streams for community pharmacies, information on value-based payments in today’s healthcare market, and legislative updates.  Of specific interest was how to build software that enables pharmacies to add revenue such as reporting, use of new technologies like DIRECT and FHIR. It also gave me a good idea of the current legislative climate an how that will affect pharmacies allowing us to come up with solutions that enable them to succeed.

The ASAP Conference is always very beneficial because the presentations are ‘bite-sized’ and stick to key points and issues. Connecting with other technology providers also allows us to discuss where the market is at, and what could make it better. In short, it allows us to connect and dream and those dreams are the foundations for providing tomorrow’s solutions.”

If you want to learn how process automation can help your pharmacy be more productive and profitable, schedule a Logix demo today!

Schedule Your Demo


Blog | January 12, 2018

Pharmacist Appreciation Day

Happy Pharmacist Appreciation Day! To all the pharmacists out there, a sincere thank you for everything you do for your patients. In order to help us celebrate the positive impact pharmacists have in their communities, one of our customers, Beverly Masiello, kindly agreed to share her story of becoming a pharmacist.

“I became a pharmacist because the most influential person in my life, my dad, suggested it to me as the perfect career choice for a woman inclined to continue her studies in the field of science. As a high school student, my dad worked in a local pharmacy and always looked up to the pharmacists he worked with. One of the pharmacists was a woman named Dotty who was raising two young children alone, as her husband had passed away young. My dad impressed upon me that her career path enabled Dotty to care for and support her children while helping others.”

~Beverly Masiello, RPh., Registered Pharmacist in Charge – Geriscript Pharmacy


Blog | January 11, 2018

Pharmacist Appreciation – Evelyn Beach, RPh.

Why I became a Pharmacist?

I always wanted to go into research and I was completing my chemistry degree.  I also wanted go the distant and get my doctor’s degree. My father being a realistic told me to go for a career that paid well and that had a great future.  So, I selected a Pharmacy degree as a means to further my goals of working in research and development.  At the same time, I was making my father happy.

What do I like best about being a Pharmacist?

When I started my first job; I did not like being a Pharmacist.  However, it did not take very long to realize that Pharmacy had chosen me.  I loved being part of a multi-disciplinary team and making a difference in patient care.  Our team thrived in this patient care; this dynamic was contagious to all of us in the team.  I loved the dynamics of working together with one goal: taking care of our patients. It was very rewarding to communicate with our patients and see them when they were discharged.

What do I like best about my job?

When I stated my career in LTC Pharmacy; it taught me that it was so much more to being a Pharmacist.  Yes, it was dispensing medication to our residents but it was also so much more. It was a much larger multi-dynamic and multi-customers environment.  I love the dynamic of the LTC Pharmacy; it can be crazy busy and to an outsider it will seem like it is pandemonium however not to us. It is like this every day.  I love the satisfaction of accomplishing our daily goals and at the same time help that one nurse that called so angry and frustrated and by the end of the call; she said “thank you”.  (Finally, it is a place where my OCD is accepted. J)

Blog | January 10, 2018

Pharmacist Appreciation – Becky Lewis, RPh.

Friday, January 12th is Pharmacist Appreciation Day. So we’d like to take these next few days to share several stories from our staff pharmacists and one from one of our customers. To all the pharmacists out there, a sincere thank you. We appreciate all you do!

Becky’s Story

My journey to becoming a pharmacist began at a pharmacist-owned independent pharmacy where I worked during high school. The pharmacy provided a small town with extensive gift section, fine crystal, fancy chocolates, and perfume.  It was exciting when we got a computer and I was able to help the pharmacist reconcile personal charge accounts.  Soon, the owner expanded her services to provide medication for the local nursing home, and my weekend duties included helping prepare the blister packs of medication.  Helping pull outdated medication, I wondered about the difference between elixir, syrup, and suspension; cream, ointment, or salve. This curiosity sparked my interest, and I worked as a pharmacy technician until graduating pharmacy school at Washington State University (Go Cougs!).

During my time at WSU, one of my professors had a great impact on my learning and stands out as a personal inspiration to my journey as a pharmacist. I would like to take a moment to honor the legacy of my mentor and friend R. Keith Campbell. Anybody learning about diabetes knows Keith as a pioneer and icon in the field of diabetes education and research.  Living with Type 1, he knew first-hand the challenges patients face and was first to utilize the insulin pump.  Keith recently received the WSU College of Pharmacy Lifetime Achievement Award. He was a true inspiration to many and will be greatly missed.

After graduation, I worked as a traveling pharmacist where I had the opportunity to meet and work with many remarkable pharmacists in a variety of healthcare settings: hospital (inpatient, outpatient/discharge), long-term care, mail order, and retail. I also worked with public health and community clinics operating on sliding scale to provide medication and indigent care to those that would otherwise be untreated, and farm workers clinics printing labels and patient monographs in Spanish to improve patient education and compliance.  I worked a number of years as a clinical pharmacist in pediatric home infusion.

Working as a pharmacist with Integra LTC Solutions, I have discovered a non-traditional role. Using my experience as a pharmacist, I am able to translate customer needs and requests to team members that troubleshoot and provide support. With pharmacy domain knowledge, I understand pharmacy workflow and process and provide training for new employees who have not worked in a pharmacy setting. Integra has a reputation for excellent customer service and working in Client Services allows me to be part of an amazing team.

Lastly, I’d like to extend a special thank you to the pharmacists continuing to work the front lines and all the team members that it takes to provide excellent patient care.

~ Becky Lewis, RPh, Integra LTC Solutions

Blog | January 8, 2018

Creating a LTC Center of Excellence

Original article by Margery Morstein, QS/1 Creative Design Specialist

Excellence is a strong word. So, if you use it, you better be able to back it up. Kevin Welch, president of Integra LTC solutions, and Saul Factor, president of QS/1, are more than comfortable using this adjective when it comes to the customer-driven strategic realignment of PrimeCare.

Welch and Factor have a vision. By shifting operations, LTC customers having a single go-to operation that doesn’t compete with community pharmacy demands. Integra will assume leadership of QS/1’s LTC products and services.

The realignment between QS/1 and Integra centers on Integra assuming leadership of QS/1’s LTC products and services, while QS/1 continues to heighten its focus on community pharmacy. The business units remain under the J M Smith Corporation, so it all stays in the family.

So why make this move, if the corporate umbrella remains the same? Factor summed it up during an internal town hall meeting, “This past July, when I assumed leadership at QS/1, I went on an exploratory road trip, talking to customers across the country in reference to all aspects of QS/1’s service and product sectors. One issue kept creeping up, specifically with LTC customers. They want QS/1 to be more attentive to LTC.”

“Under the expanded Integra brand, LTC customers will increasingly experience a new level of support and customer service,” said Welch. “Our goal is to create a Center of LTC Excellence. And, as we progress, customers will come to expect faster issue resolutions and clearer communications.”

Customers will experience multi-platform support and networking and educational opportunities:

  • Webinars: Continuing education for best usage of products, system updates and enhancements, incorporating step-by-step demos with workflow advantages.
  • Integra Library: Intuitive PDFs that can be referenced when specific issues arise and for new-employee training.
  • Annual Conference: Many best practices come from your peers. Networking takes you out of your bubble and introduces new ideas into your operation.
  • Phone Support: Sometimes you just need to hear the voice of someone who understands your problem and can resolve it.
  • Customized Support Plans: You know what works best for your business; you know how best to train your people; you know what you want in support. Tell us and we will design a support plan that works the way you do.

To read the full article, click here.

Blog | January 4, 2018

Louie Foster Presenting at ASAP

On January 11th, Louie Foster, Integra’s Executive Director of Product Management, will teach a class on Direct Secure Messaging at the American Society for Automation in Pharmacy (ASAP). Louie will discuss Direct Secure Messaging in pharmacy and describe practical applications for using this Centers for Medicare & Medicaid Services-supported secure transport protocol.

“ASAP is a great opportunity for industry leaders to come together to discuss the latest technology developments affecting pharmacy professionals,” said Louie. “I was honored to be invited to speak, as I look forward to this event every year.”

Blog | December 20, 2017

Happy Holidays

We’ll be taking a short break from posting on our blog and social media from now through the first of the year. While our offices are closed on Christmas Day and New Year’s Day, we have support personnel on call should you need them.

Bonus! Here are some photos from our holiday celebrations at the main office. Instead of an all-office Christmas party, we decided to do a few other things: Watching the new Star Wars movie and bowling with Client Services. Everyone enjoyed some out-of-the-office time with our coworkers who make our jobs so much easier and fun. On that note, we wish you all a joyful and safe holiday season, and see you in the new year!

Blog | December 7, 2017

End of Year Product Round-Up

The end of the year is typically a time when people reflect back on the happenings of the past 12 months. We here at Integra are no different. Whereas people look back on experiences, people, and milestones, we are looking back on our products. So what have DocuTrack, DeliveryTrack, and Logix accomplished this year? Click on the image below to view the full infographics.

Blog | November 29, 2017

Good Foundations – DeliveryTrack Team Gathers for Ceremony

Top left: The team gathers to watch the ceremony (in very official orange vests). Top right: a last farewell to the old devices. (Bottom) Right: The Honeywell devices prepped and ready. Center: Going…. Right: Gone!

The DeliveryTrack team recently gathered for an impromptu ceremony to bury two of the legacy DeliveryTrack Honeywell devices. Since its creation in 2006, DeliveryTrack operated on Honeywell mobile hand-held devices. With this year’s retirement of all non-Android systems, the Honeywell devices now exist only as a reminder of how far DeliveryTrack’s technology has progressed.

To honor that legacy, two of the devices now lie buried under concrete in the foundation of one of our new buildings.

“The Honeywell devices served us and our customers well,” said DeliveryTrack Product Manager Raymond van Rooyen. “It seemed a suitable tribute to DeliveryTrack’s past and a reminder to our team of the progress we have made.”

The devices may be obsolete, but they are forever a part of our company’s foundation…in this case, literally.