Blog | November 14, 2017

Direct Secure Messaging Webinar this Thursday!

Audience: This class is suitable for everyone
Date: Thursday, November 16
Time: 10:00 a.m. PST
Instructor: Louie Foster, Executive Director of Product Management


This Webinar will review CMS initiatives, their impact on the role of pharmacies in the health care system, and how health information exchange technologies will be key in shaping the services provided to pharmacy customers in the future. Participants will be provided insight into the use of existing technologies such as Outlook, smartphones, and DocuTrack to increase Health Information Exchange integration.

Learning Objectives:

  • Articulate to healthcare partners the value & services that a pharmacy partner can provide.
  • Identify how to implement value-driven services for your customers.
  • Discuss how to use existing technology already available in the pharmacy to leverage integration into centralized patient records.
  • Recognize technology enhancements to better integrate existing technology into centralized patient records.


Blog | November 10, 2017

Direct Print Module for DocuTrack Released

Integra announced the availability of the DocuTrack Direct Print Module which provides virtual printing capability. Fully HIPAA compliant, the module allows users to print documents directly into DocuTrack.

“Many of our customers were using ZAN printers, which are no longer supported,” said Louie Foster, Executive Director of Product Management. “Printing into DocuTrack is used widely throughout our customer base and we wanted to provide a virtual print solution we can ensure remains supported.”

Direct Print comes allows users to:

  • Remotely print directly into DocuTrack
  • Add watermarks to documents
  • Print reports from the pharmacy system
  • Read active document text
  • Print directly to a specific department or user

Click here to read the full press release.

To schedule an upgrade to DocuTrack’s Direct Print Module, contact your sales rep or email

Blog | November 8, 2017

The November 2017 Newsletter is Now Available!

Don’t miss out on this month’s newsletter! Yes…registration for the 2018 Integra Conference is now open! Make sure to check out the new website.

Also included in this month’s newsletter is information on DocuTrack’s new Direct Print Module. With virtual printing capability and fully HIPAA compliant, the Direct Print module allows users to print documents directly into DocuTrack. Louie Foster, Integra’s Executive Director of Product Management, will be leading a webinar on Direct Secure Messaging in a few weeks, and the newsletter includes a description of the webinar, as well as a link to registration. Integra is dedicated to integration. To read more about this, and how it affects LTC pharmacies, view the article in the newsletter.

Click here to read the full newsletter. Not on the mailing list? Email to subscribe.

Blog | November 2, 2017

New Podcast!

PrimeCare to Integra LTC: Leaders in Pharmacy Technology

Leaders from J M Smith Corporation, QS/1, and Integra LTC Solutions discuss the transition of PrimeCare® to Integra. The development of an LTC Center of Excellence will allow the J M Smith family of companies to better meet the unique needs of the Long-Term Care Market. Listen to the podcast now.


“Long Term Care customers have been asking for focus on their needs,” said Kevin Welch, CTO, J M Smith Corporation and President, Integra LTC Solutions. “More than two-thirds of the Long Term Care market has chosen to work with us on one or more systems now being serviced by Integra. We value their trust and are dedicating resources to ensure their success.”

The transition is in process, with many of the details still to be finalized with input from customers and staff at Integra and QS/1. This unique approach of a customer-developed organization ensures that customers will have a partner committed to their unique needs, staffed with subject-matter experts.

“We are listening to our customers,” said Saul Factor, RPh and President, QS/1. “Long Term Care Pharmacy has different needs from Community Pharmacy. We’ve taken market feedback to heart – we need to focus on the best solutions for our customers. By transitioning all of our Long Term Care technology service under one business unit, we strengthen our commitment to and focus on our other markets.”

Integra LTC Solutions has been exclusively in Long Term Care for nearly 20 years, with products and services that have been recognized by the industry. Kevin Welch was named CTO of J M Smith Corporation this summer. He founded Integra with the goal of providing much-needed solutions to a unique segment of the pharmacy market, including DocuTrack, DeliveryTrack and Logix.

“PrimeCare staff and Integra staff will now be exclusively dedicated to Long Term Care customers,” said Welch. “This strategic alliance of two iconic brands will increase our agility to provide both the service and solutions that the market needs.

Blog | October 31, 2017

Happy (Late) Halloween!

Happy Halloween from the Integra crowd! We’ve been enjoying some low-key festivities today…most of which involve way too much sugar and candy (candy…of course, cake, spiced cider, cookies, and cheesecake, oh my!). While only a few people were dedicated enough to dress up, fun headbands were a thing this year (as the lovely ladies in the photo are modeling).

Client services also had a bit of fun too with balloons guiding the way to the desks with bowls of candy (any references to a recent blockbuster movie are purely coincidental).

Here’s hoping you all had a fun and safe holiday!



Blog | October 27, 2017

2018 Conference Registration Opens November 1, 2017

It’s that time of year again! Registration opens for the 2018 Integra Conference on November 1, 2017. The 2018 Conference will be at the Marriott Denver City Center in Denver, Colorado on June 12-14. Yes, June!

We are currently working on finalizing C.E. credits, classes, breakouts, general sessions, and more. Also, you’ll notice when you go to register on November 1 that we have a new Conference website! So take some time to browse through it. And as always, feel free to email us if you have any questions.

Go to on November 1 to take advantage of our early bird pricing.

Blog | October 19, 2017

Building Update

Despite a change in the weather, progress continues nicely on our building addition. The middle structure’s walls are up and the roof of the northern building is complete. In a review of the design plans, one skylight was added to the middle building and three to the northern building to allow natural light into some of the larger workspaces.

But what we’re most excited about is that the basic structure of the skybridge is taking shape. Even though it’s one of the key features of our new buildings, the skybridge will be one of the last pieces completed given the amount of glass involved in its construction.

We’re now in the process of choosing paint, carpet, flooring, and other structural decorations with input from many staff members. How does this process work? Well, it mostly involves us grabbing people as they walk through the halls and asking for their opinions!

Also, we’re looking into the possibility of adding several charging stations for electric vehicles in the new parking lot. We’re shopping around for options and figuring out the logistics with our local power and electricity provider.

Check out the building webcam to stay updated with building progress:

Blog | October 12, 2017

LTC Market Update by Lou Ann Brubaker

By Lou Ann Brubaker, President – Brubaker Consulting. Original article posted October 2, 2017 at

One of the burning questions fueling healthcare provider discussions is: What’s going to happen to the Affordable Care Act? The first answer was provided on March 24, 2017, when House Republican leaders pulled the proposed American Health Care Act legislation from a vote. However, on May 4, 2017, the House passed the American Health Care Act.

Now, we wait…

For post-acute care (PAC) providers, the big question is: Regardless of any future legislative action, what should we do to be successful – given the pressures that won’t be going away?

How We Got Here

Before exploring where PAC might be going, it’s valuable to revisit how it got here in the first place. In the 1970s, nursing facilities provided custodial care – lengthy stays for individuals who had private funds to pay for care or who had few financial resources and qualified under Medicaid. Typically, admission drivers were chronic physical illnesses or declining cognitive abilities. Therapy services were also provided.

By the early 1980s, people were living longer, there were advancements in joint replacement surgery and the federal government provided generous reimbursement under Medicare Part A for post-surgical therapy services to help keep seniors independent. This created strong incentives for skilled nursing facilities (SNFs) to expand their rehabilitative services. More SNFs were built, and by the early 1990s, the total number of SNFs increased to an all-time high of 15,000.

Between 1980 and 1990, Medicare expenditures rose from $35M to $109M. Reimbursement was retrospective and cost-based; providers were only required to track their expenses in providing Medicare-covered services (everything from labor, food and supplies, to medications) and send the government the bill. As a result, the race was on to hire rehabilitation therapists, acquire or build additional SNFs, expand dedicated Medicare beds and optimize lengths of stay.1

Click here to read the full article.

Blog | October 5, 2017

October 2017 Newsletter Now Available


The October 2017 edition of our newsletter is now available! This month features the announcement that PrimeCare will be transitioning to Integra, an update on Logix, a description of the DocuTrack v6.6 webinar being held later in October, and an article by Jeff Schneider, R.Ph., FASCP –  Administrative Vice President, LTC Pharmacy Solutions at Smith Drug Company – on how pharmacies can tap into the LTC market.

Click here to view the full newsletter. Email to subscribe to the newsletter.

Blog | September 28, 2017

End of Summer BBQ

Karen, Jim, Lorna, Jason, and Shana enjoying each other’s company (nice photobomb Thomas!).

We lucked out and had gorgeous weather for our end-of-the-summer BBQ. About a block away from our headquarters is a great venue called the Heart of Anacortes who provided the perfect location for our event. We talked, laughed, ate way too much, and got to know each other better. To everyone who makes this a great company, thank you!

Grill Masters Paul and Monte. The chicken was great, guys, thanks!