Blog | January 8, 2018

Creating a LTC Center of Excellence

Original article by Margery Morstein, QS/1 Creative Design Specialist

Excellence is a strong word. So, if you use it, you better be able to back it up. Kevin Welch, president of Integra LTC solutions, and Saul Factor, president of QS/1, are more than comfortable using this adjective when it comes to the customer-driven strategic realignment of PrimeCare.

Welch and Factor have a vision. By shifting operations, LTC customers having a single go-to operation that doesn’t compete with community pharmacy demands. Integra will assume leadership of QS/1’s LTC products and services.

The realignment between QS/1 and Integra centers on Integra assuming leadership of QS/1’s LTC products and services, while QS/1 continues to heighten its focus on community pharmacy. The business units remain under the J M Smith Corporation, so it all stays in the family.

So why make this move, if the corporate umbrella remains the same? Factor summed it up during an internal town hall meeting, “This past July, when I assumed leadership at QS/1, I went on an exploratory road trip, talking to customers across the country in reference to all aspects of QS/1’s service and product sectors. One issue kept creeping up, specifically with LTC customers. They want QS/1 to be more attentive to LTC.”

“Under the expanded Integra brand, LTC customers will increasingly experience a new level of support and customer service,” said Welch. “Our goal is to create a Center of LTC Excellence. And, as we progress, customers will come to expect faster issue resolutions and clearer communications.”

Customers will experience multi-platform support and networking and educational opportunities:

  • Webinars: Continuing education for best usage of products, system updates and enhancements, incorporating step-by-step demos with workflow advantages.
  • Integra Library: Intuitive PDFs that can be referenced when specific issues arise and for new-employee training.
  • Annual Conference: Many best practices come from your peers. Networking takes you out of your bubble and introduces new ideas into your operation.
  • Phone Support: Sometimes you just need to hear the voice of someone who understands your problem and can resolve it.
  • Customized Support Plans: You know what works best for your business; you know how best to train your people; you know what you want in support. Tell us and we will design a support plan that works the way you do.

To read the full article, click here.

Blog | January 4, 2018

Louie Foster Presenting at ASAP

On January 11th, Louie Foster, Integra’s Executive Director of Product Management, will teach a class on Direct Secure Messaging at the American Society for Automation in Pharmacy (ASAP). Louie will discuss Direct Secure Messaging in pharmacy and describe practical applications for using this Centers for Medicare & Medicaid Services-supported secure transport protocol.

“ASAP is a great opportunity for industry leaders to come together to discuss the latest technology developments affecting pharmacy professionals,” said Louie. “I was honored to be invited to speak, as I look forward to this event every year.”

Blog | December 20, 2017

Happy Holidays

We’ll be taking a short break from posting on our blog and social media from now through the first of the year. While our offices are closed on Christmas Day and New Year’s Day, we have support personnel on call should you need them.

Bonus! Here are some photos from our holiday celebrations at the main office. Instead of an all-office Christmas party, we decided to do a few other things: Watching the new Star Wars movie and bowling with Client Services. Everyone enjoyed some out-of-the-office time with our coworkers who make our jobs so much easier and fun. On that note, we wish you all a joyful and safe holiday season, and see you in the new year!

Blog | December 7, 2017

End of Year Product Round-Up

The end of the year is typically a time when people reflect back on the happenings of the past 12 months. We here at Integra are no different. Whereas people look back on experiences, people, and milestones, we are looking back on our products. So what have DocuTrack, DeliveryTrack, and Logix accomplished this year? Click on the image below to view the full infographics.

Blog | November 29, 2017

Good Foundations – DeliveryTrack Team Gathers for Ceremony

Top left: The team gathers to watch the ceremony (in very official orange vests). Top right: a last farewell to the old devices. (Bottom) Right: The Honeywell devices prepped and ready. Center: Going…. Right: Gone!

The DeliveryTrack team recently gathered for an impromptu ceremony to bury two of the legacy DeliveryTrack Honeywell devices. Since its creation in 2006, DeliveryTrack operated on Honeywell mobile hand-held devices. With this year’s retirement of all non-Android systems, the Honeywell devices now exist only as a reminder of how far DeliveryTrack’s technology has progressed.

To honor that legacy, two of the devices now lie buried under concrete in the foundation of one of our new buildings.

“The Honeywell devices served us and our customers well,” said DeliveryTrack Product Manager Raymond van Rooyen. “It seemed a suitable tribute to DeliveryTrack’s past and a reminder to our team of the progress we have made.”

The devices may be obsolete, but they are forever a part of our company’s foundation…in this case, literally.

Blog | November 14, 2017

Direct Secure Messaging Webinar this Thursday!

Audience: This class is suitable for everyone
Date: Thursday, November 16
Time: 10:00 a.m. PST
Instructor: Louie Foster, Executive Director of Product Management


This Webinar will review CMS initiatives, their impact on the role of pharmacies in the health care system, and how health information exchange technologies will be key in shaping the services provided to pharmacy customers in the future. Participants will be provided insight into the use of existing technologies such as Outlook, smartphones, and DocuTrack to increase Health Information Exchange integration.

Learning Objectives:

  • Articulate to healthcare partners the value & services that a pharmacy partner can provide.
  • Identify how to implement value-driven services for your customers.
  • Discuss how to use existing technology already available in the pharmacy to leverage integration into centralized patient records.
  • Recognize technology enhancements to better integrate existing technology into centralized patient records.


Blog | November 10, 2017

Direct Print Module for DocuTrack Released

Integra announced the availability of the DocuTrack Direct Print Module which provides virtual printing capability. Fully HIPAA compliant, the module allows users to print documents directly into DocuTrack.

“Many of our customers were using ZAN printers, which are no longer supported,” said Louie Foster, Executive Director of Product Management. “Printing into DocuTrack is used widely throughout our customer base and we wanted to provide a virtual print solution we can ensure remains supported.”

Direct Print comes allows users to:

  • Remotely print directly into DocuTrack
  • Add watermarks to documents
  • Print reports from the pharmacy system
  • Read active document text
  • Print directly to a specific department or user

Click here to read the full press release.

To schedule an upgrade to DocuTrack’s Direct Print Module, contact your sales rep or email

Blog | November 8, 2017

The November 2017 Newsletter is Now Available!

Don’t miss out on this month’s newsletter! Yes…registration for the 2018 Integra Conference is now open! Make sure to check out the new website.

Also included in this month’s newsletter is information on DocuTrack’s new Direct Print Module. With virtual printing capability and fully HIPAA compliant, the Direct Print module allows users to print documents directly into DocuTrack. Louie Foster, Integra’s Executive Director of Product Management, will be leading a webinar on Direct Secure Messaging in a few weeks, and the newsletter includes a description of the webinar, as well as a link to registration. Integra is dedicated to integration. To read more about this, and how it affects LTC pharmacies, view the article in the newsletter.

Click here to read the full newsletter. Not on the mailing list? Email to subscribe.

Blog | November 2, 2017

New Podcast!

PrimeCare to Integra LTC: Leaders in Pharmacy Technology

Leaders from J M Smith Corporation, QS/1, and Integra LTC Solutions discuss the transition of PrimeCare® to Integra. The development of an LTC Center of Excellence will allow the J M Smith family of companies to better meet the unique needs of the Long-Term Care Market. Listen to the podcast now.


“Long Term Care customers have been asking for focus on their needs,” said Kevin Welch, CTO, J M Smith Corporation and President, Integra LTC Solutions. “More than two-thirds of the Long Term Care market has chosen to work with us on one or more systems now being serviced by Integra. We value their trust and are dedicating resources to ensure their success.”

The transition is in process, with many of the details still to be finalized with input from customers and staff at Integra and QS/1. This unique approach of a customer-developed organization ensures that customers will have a partner committed to their unique needs, staffed with subject-matter experts.

“We are listening to our customers,” said Saul Factor, RPh and President, QS/1. “Long Term Care Pharmacy has different needs from Community Pharmacy. We’ve taken market feedback to heart – we need to focus on the best solutions for our customers. By transitioning all of our Long Term Care technology service under one business unit, we strengthen our commitment to and focus on our other markets.”

Integra LTC Solutions has been exclusively in Long Term Care for nearly 20 years, with products and services that have been recognized by the industry. Kevin Welch was named CTO of J M Smith Corporation this summer. He founded Integra with the goal of providing much-needed solutions to a unique segment of the pharmacy market, including DocuTrack, DeliveryTrack and Logix.

“PrimeCare staff and Integra staff will now be exclusively dedicated to Long Term Care customers,” said Welch. “This strategic alliance of two iconic brands will increase our agility to provide both the service and solutions that the market needs.

Blog | October 31, 2017

Happy (Late) Halloween!

Happy Halloween from the Integra crowd! We’ve been enjoying some low-key festivities today…most of which involve way too much sugar and candy (candy…of course, cake, spiced cider, cookies, and cheesecake, oh my!). While only a few people were dedicated enough to dress up, fun headbands were a thing this year (as the lovely ladies in the photo are modeling).

Client services also had a bit of fun too with balloons guiding the way to the desks with bowls of candy (any references to a recent blockbuster movie are purely coincidental).

Here’s hoping you all had a fun and safe holiday!