Blog | June 1, 2017

Register Now for DocuTrack and PrimeCare Webinar

Join us for the Integra Primcare Webinar April 20th, 2017 at 10AM!

Integra offers extended product training through a series of Webinars built for current product users. Don’t miss out on this next great one: PrimeCare Service Pack 19.1.20 and DocuTrack 6.6

Date and Time: Thursday, April 20, 2017 10:00 am PST | 1:00 pm EST
Duration: 1 hour or less

This class will be cooperatively taught by QS/1 Analysts and Integra Engineers to cover the exciting new features and functionality available between PrimeCare Service Pack 19.1.20 and DocuTrack 6.6. This enhanced integration eliminates keystrokes, speeds load times, and further automates manual processes. We will focus on this new functionality plus the end-to-end flow of data from QS/1. This will include the printing of manifests to the closed loop of the delivered item and signature back to QS/1. Don’t miss this integrated, informative session guaranteed to provide time savings to your pharmacy.

Learning Objectives:

  • Explore new functionality between QS/1, DocuTrack and DeliveryTrack.
  • Identify how this integration saves your staff time and increases performance.
  • Understand how data flows through all three products.
  • Learn to troubleshoot any possible problems in that process.

Todd Fostvedt – DeliveryTrack Senior Technical Engineer
Matt Henry – DocuTrack Senior Technical Engineer
Charles Adams – QS/1 PrimeCare Analyst
Lisa Fowler – QS/1 PrimeCare Analyst

Blog | June 1, 2017

Listen to Integra’s First Podcast!

The Integra Podcast series - Direct Exchange & Secure Messaging

Integra’s Louie Foster discusses Secure Messaging in LTC with Todd Eury of Pharmacy Podcast. As industry communication channels have evolved, so has DocuTrack, to include cloud faxing, electronic prescription modules, interfaces to EHR providers, secure text messaging, and soon, direct secure messaging.

Explore the basics of secure messaging, gain clarity on key components including HIE and HISP, and understand the plan for integration of direct secure messaging into DocuTrack.

“We want to give pharmacies the ability to manage their work in the most efficient manner, regardless of how that work comes into the pharmacy or what that work is. You can’t effectively manage work until you consolidate it. That is what we have focused our solutions on doing,” said Foster.

Click here to listen.

Blog | June 1, 2017

Integra Attending GeriMed Conference – Booth #36

Gerimed booth #Q36 April 19-21, 2017

On April 19-21 Integra will be exhibiting at the 2017 Annual GeriMed Conference in Ft. Lauderdale, FL. We always enjoy attending this event as it’s an excellent opportunity to talk face-to-face with current customers and showcase our products. If you’re planning to attend, please stop by booth #36 and say hi to Todd Murray. He’d be happy to answer your questions and show you how our products can meet your pharmacy’s specific needs.

For more information about this year’s GeriMed event, click here.

Integra will also be taking part in the Smith Drug Company Annual Sales & Performance Meeting next week. Integra is excited to participate in this event for the second year as it offers excellent opportunities to see what our sister companies are currently offering institutional pharmacies.

For more information on this event, email

Blog | June 1, 2017

Mindful Design, Thoughtful Service

Integra Logo with tagline Mindful Design, Thoughtful Service on the right


Our customers mean the world to us. Your dedication, loyalty, and input have made us what we are as a company. While we’ve always striven to create excellent products that put you – our customers – first, we have formalized these concepts in an official company mission statement.

“Mindful Design, Thoughtful Service: Our mission is to build lasting relationships based on superior pharmacy solutions that customers recommend.”

Mindful design guides us through the daily process of researching, building, and testing products to ensure we are attentive to what you need in your pharmacy’s software. Thoughtful service is the heart of Integra: from product research, development, and testing, to installation, training, and support, we are here to serve you.

Blog | June 1, 2017

Have Your Voice Heard

Two models wearing different Tshirts from the Integra Society.

Have you signed up for the Integra Society yet? Now’s your chance! Don’t miss out on getting your free limited edition pharmacy t-shirt.

The Integra Society is an online and email-based community Integra created to enhance communication with the most important part of our business – you. As the premier forum for you to make your voice heard in the world of pharmacy, we encourage you to create, discuss, promote, share, and design the future of pharmacy. Be a part of:

1) Focus Groups – Meet with the best and brightest in the world of pharmacy; people like you. Sign up for the opportunity to share your input into what pharmacy should do and how software can help.

2) All the Latest Pharmacy News – This will be your one place to learn about all things pharmacy. News, product information, industry updates, upcoming changes…you’ll find them all here.

2) “Ask Us Anything” Sessions – Talk to the leading designers and creators in the world of pharmacy. Ask them the questions you need answered, make suggestions, generate ideas, participate in discussions, and interact with Integra staff in a way that leads to the improvements you want to see.

Sign up now and we’ll send you your SWAG Kit with a limited edition t-shirt, pin, and pen. And your pharmacy will be entered into a quarterly drawing for a pizza party. Click here to get involved.

Blog | June 1, 2017

Integra Renews Microsoft Gold Competency

We recently renewed our Microsoft Gold Application Development competency, which demonstrates a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment. This competency distinguishes us as being in the top 1 percent of Microsoft’s partner ecosystem.

“Renewing our Microsoft competencies showcases our expertise and commitment to today’s technology market, while highlighting our deep knowledge of Microsoft and its products,” said Kevin Welch, President of Integra. “Our goal is to advance our customers’ goals and ultimate success by serving as technology advisors for their business requirements.”

To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments.

View the full press release

Blog | March 29, 2017

Be The Voice of Pharmacy (And Win Free Stuff)

Be the Voice of Pharmacy (And Win Stuff)

We can’t all be experts in everything, but together we can be experts in one thing – the long-term care pharmacy market. So we’ve created a new online and email-based community to enhance communication with the most important part of our business – you.

In the initial stage, the Society will be a portal for our newsletters, blogs, product updates, and support notices. In the coming months, it will offer:

  • forums for discussion between customers
  • a method for you to submit your product ideas and requests
  • sign up for focus groups
  • participation in “Ask Me Anything” sessions with product managers and support staff
  • a single hub for all things long-term care

Sign up now to join the movement and we’ll send you a SWAG kit which includes a t-shirt, lapel pin, and the chance to win a pizza party for your pharmacy. Learn more at

The Integra Society is for everyone: pharmacists, owners, data entry techs, IT professionals, delivery drivers, billing staff, etc. Let’s work together to make the pharmacy market better!

Blog | February 27, 2017

Recap of the Integra Conference

Group of Integra Conference attendees on left and right of Integra and QS/1 float built by participants.

On February 12-14, 200 customers from over 100 pharmacies joined Integra staff and representatives from 24 long-term care businesses in New Orleans, LA for the 10th Annual Integra Conference.

Getting into the Valentine’s Day spirit at the welcome reception on Tuesday night. 

“The Integra Conference is a must attend event for us as product users,” said Angela Lindberg, Business Psychology Professional at Midwest Medical. “This year, we decided to send some key players from all areas of our operation, from IT to Project Management. Each attendee was able to identify key take-aways that save us valuable time so we are better able to care for our patients.”

Some of our lovely attendees at the welcome reception.

Keynote Speaker Sean Glaze got the event off to an energetic start with interactive, teambuilding exercises. Industry expert Lou Ann Brubaker’s presentation on how pharmacies can obtain and retain SNF accounts, and follow-up breakout session, were especially popular. On Thursday, Integra President Kevin Welch announced a soon-to-be-released DocuTrack Module, Direct Print – which prints documents directly into DocuTrack, and The Integra Society – a new online community for pharmacy professionals. Stay tuned for more info about both these projects!

Everyone got into the party spirit with float painting at Mardi Gras World. Nice aprons!

“Every year this event validates how important personal interaction is with our clients,” said Kirsten Henry, Director of Marketing at Integra. “Our goal is to provide an environment where Integra staff is fully present and available to our customers for any questions, big or small, in a fun, interactive atmosphere. It’s energizing to see the lively discussion and idea sharing between clients, staff, and vendors that ultimately results in more efficiency for our customers’ pharmacies.”

Team 9 broke out their artistic skills with impressive renderings of the Integra and QS/1 logos.

Mark your calendars now for the 11th Annual Integra Conference will be at the Marriott in Denver, CO on June 12-14, 2018.

Blog | February 15, 2017

Update from the Integra Conference!

Hello from New Orleans! What a great Conference so far. With the first day of classes nearly over, we’re looking forward to an exciting evening at Mardi Gras World. Everyone had a fantastic time yesterday evening at the Welcome Reception; the room buzzed with excitement and energy, especially around the Valentine’s-themed table where attendees wrote cards to their loved ones and took snapshots with silly props. We’re looking forward to another great day on Thursday!