Primecare to Integra LTC: Leaders in Pharmacy Technology

Listen as three of the long-term care pharmacy industries leading voices to discuss the transition of these two leading industry components

“Integra is the gold standard in product and service in long-term care. We would not be positioned where we are today without the products and service Integra delivers.”

James R. Lee Jr.,  R.Ph., CGP, LNHA, President – ElderCare Pharmacy

Image of software development process digitally with a hand underneath them.

THE BEGINNING

In 1997, with backgrounds in running closed-door pharmacies and implementing numerous acute and Long-Term Care solutions, the initial creators of DocuTrack drew on their collective experience to develop a product with the goal of eliminating paper from the pharmacy.  By 2001, Integra had honed its focus to meet the specific needs of long-term care pharmacies and delivered the industry changing content management system, DocuTrack.
Female customer signing for LTC delivery in office on mobile device.

A.D. (After DocuTrack) 

Working directly with clients, Integra designed a delivery solution tailored to the closed-door pharmacy market. Based on the principals which made DocuTrack revolutionary, DeliveryTrack:

  • Meets the specific needs of LTC pharmacies for proof of delivery and compliance;
  • Is easy to install, learn, use, and interfaces with all current systems & technologies;
  • Adheres to the world-class service & support experience DocuTrack provides.

Learn More»

The Integra Story involves the future of pharmacy. Hand touching touch screen in blue.

Now and the Future

Once again working directly with our clients, Integra built Logix, a powerful pharmacy automation tool that eliminates costly manual tasks and frees up your team to grow your business. In late 2016, the J M Smith Corporation acquired Integra. J M Smith® divisions, Smith Drug® and QS/1® have long been vendor partners with Integra and are both deeply rooted in the Long-Term Care space.  Learn More»

“As usual, when the Integra team gets involved in something for us – it simply gets fixed. DocuTrack customer service is the benchmark that other third-party developers should be following. We wish all our software apps carried this level of support.”

Ryan Andreas, Director of IT – Harper’s Pharmacy

“Please accept my gratitude for being an awesome team. You guys are always there when needed and go way above and beyond. I have dealt with a lot of software vendors and none compare to Integra’s support team. You guys are in a league of your own and truly treat your customers as part of your family.”

Gary Fitzpatrick, IT Manager – AlixaRx

We would like to say thanks for the extra effort Integra puts into customer service.  We notice it & frequently tell our other software vendors that Integra is the model for great service.  It makes a great product better when the vendor’s number one goal is the user’s success, not just supporting the software!”

Jim Ryan – Community Pharmacy

“Integra has, and has always had, the best customer service of any company I’ve worked with in 35+years of being a pharmacist. Keep up the good work.”

Jimmy Sain, Pharm.D., R.Ph., Director of Pharmacy Services – Network HealthCare