Software Support Engineer (028)

Who's the Boss:

You’ll be working with Don Drohman, our DocuTrack Support Manager.

What You'll Be Doing:

  • Address technical issues as they arise for our incredible clients.
  • Provide World-Class Customer Service for our incredible clients.
  • Provide front line and advanced technical support for our document management solutions.
  • Travel opportunities once you have proven your knowledge of our products and their implementation.

Who Are We Looking For:

  • Highly, highly, highly organized.
  • Extremely energetic.
  • Ability to think strategically.
  • Work collaboratively within a team.
  • Incredible attention to detail and precision.
  • Be willing to listen and let our clients explain their challenges.

What Skills You'll Need to Bring:

    • SMTP / FTP / WWW configuration, application pool and websites.
    • Networking with TCP/IP.
    • Windows Server 2003R2 / 2008R2 / 2012R2.
    • Background in telecommunications systems specific to Faxing (analog & digital circuits / VoIP / Fax cards technologies).
    • Microsoft SQL Administration.
    • Software and hardware troubleshooting experience.

What Education You'll Need to Have:

No educational requirements for this position.

What Experience Would be Beneficial:

  • Understanding best practices for customer service.
  • Industry certifications are beneficial.

  • This position is in-house only.
  • We do not sponsor H1B VISAs for this position.
  • Please submit your cover letter and resume in PDF format. Thank you! Integra LTC Solutions, LLC is an Equal Opportunity Employer and follows the Federal Guidelines for a Drug-Free Work Environment.

Apply for this Job Now

Please attach cover letter and resume in PDF format, thank you!


  • Integra LTC Solutions, LLC. is an equal opportunity employer and Follows the Federal Guidelines for a Drug-Free Work Environment.
  • Offers of employment are contingent upon passing a drug screening and background check.
  • Integra is an EOE (Equal Opportunity Employer).

Job Number: 28