Director of Client Services (056)

Who's the Boss:

You will be working with Integra President and J M Smith Chief Technology Officer, Kevin Welch.

What You'll Be Doing:

Lead and manage Integra’s established support team to maintain customer satisfaction levels. In a competitive market, Integra believes service is the differentiator. We are seeking a Client Services Director who will embody this belief, and inspire it in your team. You will oversee implementation, account management, and technical support, ensuring world-class client experiences.

Who Are We Looking For:

  • Servant Leader – you believe it is imperative to gain clients’ trust, clearly understand their business needs, and maintain stellar communication.
  • Experienced Manager – you have successfully led large, complex support teams handling implementation, training, and multi-tiered support.
  • Data-Minded – you develop KPIs, track metrics, focus on key objectives, create realistic forecasts, and use data and performance to motivate your team.
  • Technologist – you understand the complexities of desktop & server computing, virtual machines, interfaces, networking, SQL server, and other technologies.
  • Influencer – you know how to build a cohesive team and instill Integra’s clients-come-first approach throughout your entire department.

What Skills You'll Need to Bring:

  • Solid experience in supervision and motivation of employees and performance management.
  • Experience in developing and tracking call center performance measurements.
  • Outstanding organizational skills and the ability to identify issues and prioritize to deadlines and client needs.
  • Exceptional process improvement skills; ability to manage and promote change.
  • Ability to establish and analyze customer service metrics, goals, and objectives.
  • Proven experience selecting and implementing innovative software tools and related technologies to improve and enhance the customer service process.
  • Experience with internal CRM applications, notably MSFT Dynamics.
  • Working knowledge in InstallShield’s InstallScript, JavaScript, VBScript, SQL Server, NT Services, web services, IIS, Visual Studio.

What Education You'll Need to Have:

Four-year degree, plus relevant experience.

What Experience Would be Beneficial:

Experience with institutional pharmacy software systems and technologies.


  • Willing to travel as required for customer care.
  • This position is in-house only, located in Anacortes, Washington. Must be willing to relocate.
  • We do not sponsor H1B VISAs for this position.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Integra LTC Solutions, LLC is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.

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Please attach cover letter and resume in PDF format, thank you!




Disclaimers

  • Integra LTC Solutions, LLC. is an equal opportunity employer and Follows the Federal Guidelines for a Drug-Free Work Environment.
  • Offers of employment are contingent upon passing a drug screening and background check.
  • Integra is an EOE (Equal Opportunity Employer).

Job Number: 056